We do not accept returns on any customized items (including collars with Velcro patches or any personalized details).

Only non-customized collars (without Velcro added) may be returned. Items must be unworn, unused, and in original condition. Customers are responsible for return shipping costs.

To request a return, please contact k9empawered@gmail.com before sending any item back. Returns sent without prior approval will not be accepted.

Please note:

All custom items are final sale and not eligible for return or refund.

Return shipping costs are not covered by us.

For any questions, feel free to reach out at k9empawered@gmail.cmailto:k9empawered@gmail.comom.